If a piece isn’t right, you can return it within 14 days of delivery. Exchanges are free, and we provide a prepaid return label from the EU, the UK, Sweden and the United States.
Need a different size or colour? Exchanges are free of charge on all eligible pieces. Choose an exchange when you register your return, or contact us with your order details and we will guide you through it.
For refunds, a return fee based on the value of the pieces you send back is deducted from your refund. It covers your prepaid label and the handling of your return.
| Value returned | EU | UK | Sweden | US |
|---|---|---|---|---|
| Up to €250 | €12 | £9 | 130 SEK | $20 |
| €250 – €550 | €20 | £17 | 250 SEK | $30 |
| €550 – €750 | €25 | £21 | 300 SEK | $40 |
| Above €750 | €30 | £25 | 350 SEK | $50 |
Values are shown in euros; the equivalent amount applies in your local currency.
Prefer store credit? Choose store credit when you register your return and no fee is deducted: the full value of the returned pieces is credited for a future order. Store credit is final and cannot be converted back to a refund. Orders, or parts of orders, paid with store credit are refunded as store credit, and any store credit bonus applies only to amounts paid by card or another payment method. No store credit bonus applies to pieces returned for size: an exchange for another size is free.
Prepaid labels are available for returns from the European Union, the United Kingdom, Sweden and the United States. From all other countries, including Norway and Switzerland, please arrange the return at your own cost; you are responsible for any customs charges incurred when shipping it. No return fee is deducted in this case. Email contact@sothiares.com and we will send you the correct return address for your region.
If a piece arrives damaged or you receive the wrong item, please let us know within 7 days of delivery. We will resolve it quickly and, once approved, send you a prepaid label free of charge.
Pieces must be unworn and unwashed, in a condition suitable for resale, with all tags still attached and in their original packaging.
Everything that arrived with your order should be returned with it, including the dust bag, hang tags, thank you card and any other extras included in the box. These form part of the piece as sold; if anything is missing, we may deduct its value from your refund.
Personalised and made-to-order pieces, as well as intimate apparel, are not eligible for return.
Where pieces were purchased together as a set, the entire set must be returned together, as the price was applied to the set as a whole. An individual piece may still be exchanged for another size or colour.
If a complimentary gift was included for reaching a purchase threshold, it must be returned if the order value, after any discounts or returns, falls below that threshold. If you wish to keep the gift, it will be charged at its full retail price.
Where you arrange your own return, any duties, taxes or customs fees we incur are deducted from your refund. Should they exceed the refund, the balance remains payable. Unpaid charges can cause a parcel to be refused or delayed, for which we cannot accept liability.
Returns must be shipped within 14 days of registering your return. Orders not shipped within this time are no longer eligible for return and will be sent back to you.
Customers in the European Union and the United Kingdom have a legal right of withdrawal within fourteen days. It stands alongside this policy rather than replacing it, and whichever is more generous applies. The withdrawal form is here.
Our team is happy to help at contact@sothiares.com
